Terms & Conditions - scroll down for full details
Last updated on 20.01.05
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
These Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores or outlets.
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.
Prices and Payment
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, any additional services you choose, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by Major Credit Card Companies including, Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order.
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
Last updated on 20.01.05
Where we Deliver
Delivery must be to an address in the United Kingdom (this excludes the Channel Islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox).
We make every effort to keep our delivery charges as low as possible. You only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies.
When you add products to your Shopping Basket, the appropriate standard delivery charge will be added automatically.
How we Deliver
Most products are delivered either by courier or by post, depending on their size and value. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service, for a small extra charge, during the order process.
Standard Postal and Courier Deliveries, normally 5 - 7 Working Days
Standard postal and courier deliveries should arrive within 5 - 7 working days of placing your order (to be safe, please allow a little extra during busy sales periods).
Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
Standard Delivery Service for Other Products - normally 7 Working Days
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by phoning us on 01246 292425. In the unlikely event that a product arrives damaged or faulty, please phone the number above.
You can cancel your purchase at any time either before or up to 14 days after delivery by:
returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
e-mailing us at firstname.lastname@example.org
phoning us on: 01246 292425 - please have your order reference and delivery details to hand;
writing to: After Sales, Medibee Ltd, Troway, North East Derbyshire S21 5RU. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery address. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
you return your product to a store without proof of purchase;
there is a contract for services with the product and you have started using the seal has been broken; or
the goods were a special order to your specification.
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
in otherwise "as new" condition; and
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please return the product to Medibee by phoning Aftersales on 01246 292425 (9am to 5pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund if they are not taken into a store. Replacement goods are sent by standard delivery only.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. The contracts are not filed by us.
Your data protection rights are not affected.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Medibee website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Medibee Limited, Troway, North East Derbyshire S21 5RU.